Air India was named the ‘Most Improved Airline’ at the APEX Global EXPO, recognizing its notable advancements through the Vihaan.AI transformation strategy. The airline has implemented significant upgrades, including a large aircraft order and cabin refurbishments, enhancing passenger experience and service quality. CEO Campbell Wilson attributes this success to frontline employees, highlighting the airline’s future focus on consistency and global competitiveness.
Browsing: APEX Awards
The Airline Passenger Experience Association (APEX) has announced its 2026 awards, highlighting Ethiopian Airlines and other African carriers for excellence in customer experience. APEX awards evaluate airlines globally based on passenger feedback, recognizing winners in categories like Best Entertainment and Best Cabin Service. Prominent airlines also ranked in the global star ratings segments.

