A cyber attack on Collins Aerospace systems has caused extensive delays at European airports, including London Heathrow. The breach affects the Muse system, crucial for check-in and baggage processes, leading to manual handling and significant disruptions. Authorities are working to mitigate the impact while airlines implement backup measures to maintain operations.
A frustrated passenger at Chicago O’Hare took over the airport’s PA system to protest the lack of communication during an American Airlines delay. Despite investments in amenities and infrastructure, airlines face criticism over inadequate frontline service and communication. The incident highlights the passengers’ growing demand for better updates and accountability during disruptions.
